If this is a shared corporate device that should not have an individual's email address associated with it, submit a Help ticket to have the email profile removed after the device is enrolled in MDM. Answer yes or no depending on whether or not your device is a shared device.If it is a Stanford-owned device, select no. If the device is a personally-owned device, click yes.Typically there is a delay before the next page displays. You may be prompted to log in with SUNet ID and password, followed by two-step authentication.Enter your Stanford email address and tap Next.When the app has finished downloading, tap Open.Īlternatively, you can open the Intelligent Hub app from your home screen by tapping the Hub app.
It is recommended that your device be connected to a Wi-Fi network during enrollment because of the bandwidth used to download your email and calendar.You cannot enroll a device in MDM if the OS is below 13. Check that your device is running iOS 13 or later.Perform otherwise as it did before you installed the MDM.Check periodically to make sure it hasn't been jailbroken.
NOTE: In Windows XP, choose Start | Run, type services.msc in the Run dialog box, and then press ENTER. In the Search box, type services.msc, and then press ENTER.Click the Start button to open the Start menu.Disconnect the iPad or iPhone from the PC.If you're still stuck after the previous steps, you may need to restart the Apple Mobile Restarting the Apple Mobile Device Service on Windows If it can now recognize the iPad or iPhone. Once you've stopped these services, restart Windows, and then launch iTunes. Choose File | Exit to close Windows Task Manager.Repeat Steps 4 and 5 for the AppleMobileDeviceService.exe process and the.Click the End Process button to end the process.Windows Task Manager double-checks that you want to end the process. Click the iTunesHelper.exe process, and then click the End Process button.Need to select the Show Process From All Users check box. NOTE If you're using Windows XP, there's no Show Processes From All Users button. Then selects the Show Processes From All Users check box for you. Normally, you'll have to click theĬontinue button in a User Account Control dialog box to proceed Windows Click the Show Processes From All Users button to show the system processesĪnd processes that other users are running.Processes tab discreetly displays only the processes you're running. Click the Processes tab to display its contents.Right-click the clock in the notification area, and then click Start Task Manager.ITunesHelper.exe, AppleMobileDeviceService.exe, and iPodService.exe processes. If the restart doesn't clear up matters in Windows, open Task Manager and close the Closing Down the iTunes-Related Services in Windows